Agreement
These terms form a binding agreement between you (or your organisation) and Contour Integral AI Labs Limited when you use Gridlogs.
Terms
These Terms of Service ("Terms") govern access to and use of Gridlogs (the "Service") provided by Contour Integral AI Labs Limited (company number 17154370), a company incorporated in England and Wales with its registered office in London, United Kingdom ("Contour", "we", "us"). By creating an account, using the Service, or clicking to accept these Terms where offered, you agree to them on behalf of yourself or the entity you represent.
These terms form a binding agreement between you (or your organisation) and Contour Integral AI Labs Limited when you use Gridlogs.
The Service is for professional product, revenue, and operations workflows. You must comply with law, our policies, and the rights of others.
You are responsible for external tools you connect, credentials you grant, and ensuring you have the right to process data through the Service.
Trials, subscriptions, and fees are governed by the plan you select and our billing provider’s processing; access may depend on payment status.
Gridlogs helps teams turn customer conversation and related context into a revenue-informed view of product demand and backlog priorities. Features may include ingestion from connected tools, extraction and clustering of demand, revenue weighting, and integration with systems such as CRM and issue trackers. We may change, add, or discontinue features with reasonable notice where practicable; material adverse changes to paid plans may be addressed as described in your order or subscription terms.
You must have authority to bind your organisation if you register on its behalf. You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account except where caused by our gross negligence or breach of these Terms. You must notify us promptly of any unauthorised access.
The Service is organised around workspaces. Owners and administrators may invite users, configure integrations, and control settings. You are responsible for invitations you send and for ensuring that your use stays within permissions granted by your organisation and by third-party systems.
You must not use the Service unlawfully, to infringe intellectual property or privacy rights, to transmit malware, to probe or scan our systems without authorisation, to overload or disrupt the Service, to scrape or resell access except as permitted, or to process special-category data in the Service unless expressly agreed in writing and lawfully permitted. You must not use the Service to build a competing product by systematic extraction of our non-public data or documentation.
You retain rights in content and data you submit. You grant us a non-exclusive, worldwide licence to host, process, transmit, and display such content only as needed to provide, secure, and improve the Service and as described in our Privacy Policy. You represent that you have the rights and, where required, consents or lawful bases to submit the data you process through the Service.
The Service integrates with third-party platforms (for example, call recording, CRM, and backlog tools). Those services are provided by independent vendors under their own terms and privacy policies. We are not responsible for their availability, accuracy, or conduct. If you enable an integration, you authorise us to access and process data from that service as permitted by your settings and the vendor's APIs.
We and our licensors own the Service, software, branding, and documentation, subject to the limited rights expressly granted to you. You may not remove our notices, copy our product except as permitted, or use our trademarks except as allowed for reasonable attribution. Feedback you provide may be used by us without obligation to you.
Paid features are billed according to the plan you select. Prices may exclude VAT or other taxes where stated; you are responsible for applicable taxes unless we are required to collect them. Trials convert to paid subscriptions as disclosed at signup unless you cancel in time. Late payments may incur interest or suspension of access as permitted by law and your order form.
Each party may receive confidential information from the other. The recipient will use reasonable care to protect it and use it only for the purpose of providing or using the Service, subject to standard exceptions (for example, publicly known information, independent development, or legal requirement).
The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement except where such disclaimers are unlawful. We do not guarantee uninterrupted or error-free operation or that outputs (such as ranked backlog suggestions) will meet your commercial outcomes.
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising out of these Terms or the Service in any twelve-month period is limited to the greater of one hundred pounds sterling (£100) or the fees you paid us for the Service in that period, except where liability cannot be limited by law (including death or personal injury caused by negligence, fraud, or wilful misconduct).
You will defend and indemnify us against third-party claims arising from your content, your breach of these Terms, or your misuse of the Service, except to the extent caused by our breach or negligence.
We may suspend or terminate access to protect the Service, users, or where you breach these Terms or fail to pay when due. You may stop using the Service at any time. Provisions that by their nature should survive (including liability limits, intellectual property, and governing law) will survive termination.
We may update these Terms. We will post the new version on this page and update the "Last updated" date. For material changes to paid customers, we will provide reasonable notice where required. Continued use after the effective date may constitute acceptance, where permitted by law.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales will have exclusive jurisdiction, subject to mandatory rights you may have in your country of residence as a consumer where applicable.
If any provision is invalid, the remainder remains in effect. These Terms, together with order forms or online checkout terms where applicable, and our Privacy Policy, constitute the entire agreement regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Notices to you may be sent to your account email.
Questions about these Terms: legal@gridlogs.co. Contour Integral AI Labs Limited (company number 17154370), registered in London, United Kingdom.